From start to finish the job was awesome. Guys were knowledgeable and friendly. Tim who came out to my home for an estimate was great also. Would highly recommend them for your heating needs
I called Kettle Moraine Heating & Cooling llc to have an AC unit that had been out of service inspected and returned to operation. The AC unit had not been in use for a few years and had a potential unknown leak. Luke contacted me and arranged an arrival time and he arrived at the stated time. He was very thorough in his inspection of my complete system. Luke determined it was likely that a previous contractor had put leak stop into my systems coil. Luke informed me that although it was not KMHC’s practice to do this he said it seemed likely that it may have worked to fix the leak however was clear that although he had charged the AC system with pressure to test for leaks that it was possible that the system still had some leak somewhere that could reappear. He told me the options of either taking a bit of a risk and charging the system or replacement. He was clear that charging the system offered no guarantee but that there was a potential to save quiet a bit of money if it did work. We chose this option and are moving forward with some confidence that we are hopefully making the right choice although there is a risk. Upon inspecting our complete system Luke determined that our Furnace blower was not working properly and thankfully it was indeed still under warranty which in the end will save me $1800 dollars on replacement. Luke ordered a replacement blower and he will call me and return to install it . I am very confident in the work and inspection that was done and will always return to Kettle Moraine Heating and cooling in the future.
The guys did a good job, left a little mess,but it was raining,and things got muddy Got pretty cold in the house since the back door was open all morning. Overall a good job.
Mark Billeb was on time and very cordial. He completed the annual service in a very timely manner. He was also able to repair the low voltage wire leading back to the A/C unit. I told him that if the weather wasn't good not to worry about repaing the wire. He had it completed before the rain hit. I appreciate the hard work that he put in to make sure that it would be completed.Thank you for a job well done!!!!!!
Service was prompt, thorough, and professional. Luke did a great job explaining what went wrong and gave good advice on how to maintain the central air unit. Office has fantastic customer service as well. Great experience, I will be contacting Kettle Moraine for any further HVAC needs.
The installation crew were right on time and did a professional job. They were all all professionally dressed and very respecful and great guys. They installed my new modulating furnace, modulating air conditioner, new thermostat, and a new Merv 16 filtering. They installed it all within about 6 hours so don't worry that you will be without air or heat until the next day. They cleaned and vacuumed around and it was cleaner than when they started.I was amazed when they started it up. I asked is it on and he showed me it was running and I had to go to a vent and feel if the heat and later the cooling to verify it was running. Its so quite that we can watch TV without turning the volume up when the furnace comes on.I suggest anyone in the area get a quote from them and thy will be competitive and do a great job.
I contacted Kettle Moraine Heating and Air to check our furnace and determine why it wasn’t running correctly. They said they could have a service tech at my house at 2:00pm. Brett arrived at my house promptly at 2:00 and began working to determine what the problem was. He figured out that the problem was the blower module, but unfortunately he didn’t have the part on his truck. Brett didn’t want to leave me with a inoperable furnace and schedule another service call, so he drove back to his shop to get the part and quickly returned to my house in less than 30 minutes.The new part was installed and the furnace was up and running in no time.Brett is a very professional and knowledgeable technician, and very friendly and easy to talk to. He explains how furnaces work and describes what needs to be done to maintain them correctly. Brett is a great asset to Kettle Moraine Heating and Air, and to his customers!
I have always had wonderful experiences and service from the technicians that come out. The staff in the office are pleasant and polite and they get back to you quickly and responsively. Great company to work with.
Ultimate grade of professional. Extremely thorough. Jeremy took the time to explain the before and after photos explaining the furnace and AC work that was performed. Highest recommendation.
My wife has worked for Costco for 13 years. When we received a quote for replacing our HVAC system, I joking asked," Does Costco have discount for HVAC?" That is how we got in touch with Kettle Moraine. We had a little more than 2 weeks to get this done to qualify for federal and state incentives. Jay Zeman made this the easiest decision to make! He worked with us and responded promptly. He saved us money by investigating and applying every possible discount and rebate. Comparison with competitors pointed everything to Kettle Moraine. Another factor was that any time I had called, a pleasant knowledgeable person answered every question and concern I had! Thanks again to Jay and crew. And to know that they are a complete home repair operation insures that they will be hearing from me when needed!
Nik did a great job while working on repairing our water heater. He thoroughly explained what needed to be done and what procedures we needed to follow post correction.
Plummer Nik Martin arrived as scheduled. He assessed the problem. As he dismantled the shower he found what he suspected and more.It wasn’t long and he had completed the repair. The shower worked perfectly! Not only is he an excellent plummer, he’s a great representative and teacher.Thank you Nik Martin!!
Thank you Brent for taking the time to really investigate our furnace issue. There were previously service calls placed but neither of the Technicians could repair. Thank you
Gary did a great job! He was responsive to our questions and was quality conscious. He has using foot coverings to avoid water and dirt on our floors on a very rainy day.
They were very easy to work with and the work performed was great. I like the fact that they text you a photo and a mini bio of the people that would servicing your project.I would highly recommend this company and wouldn’t hesitate to use them again in the future.
Jeremy from Kettle Moraine Heating and Air Conditioning arrived promptly, great guy, very polite, for the furnace tune-up. Checked thermostat first, which needed new batteries. Then proceeded to the basement for the cleaning and tune-up of the furnace. Very thorough.
Gary did a great job on the mechanicals of our radon mitigation system. He was professional, and respected our home. Within 2 days our radon readings went from the 50s to 2! Very happy customer!
Today I used Kettle Moraine Heating and Cooling for the first time and found the experience to be incredibly easy and effective.Brent, the technician, was beyond helpful and knowledgeable in solving the problem with my furnace and thermostat.I would recommend the company to anyone having heating/cooling issues
I had Kettle Moraine in for a clean and tune on my old furnace. I recieved a confirmation text along w a pic of my tech and the aproximate time of his arrival. Dylan arrived on time looked like the pic I recieved and did a great job. The cleaning was thorough and took about 1.5 hours as he had to dismantle a number of parts to do a thorough job investigating and cleaning the Internal parts of the furnace. Pictures of critical items were taken and after the cleaning discussed. Would highly recommend.
We had several professional, friendly, knowledgeable techs replace our furnace and a/c. They were eager to describe the features and operation of the systems and offer great advice. Meticulous work!
Brian Fischer was beyond helpful! He explained how my generator works and what, as an owner, I’m responsible for when it comes to maintenance. He got it running and is coming back to do maintenance and show me.