Privacy Policy
At Kettle Moraine Heating & Air Conditioning, LLC, we understand that your privacy is important. This policy outlines the types of information we may collect from you when you visit our website, https://www.kettlemoraineheating.com/, and how we use and protect that information. By accessing and using our site, you agree to the practices described in this policy.
Information We Collect
We may collect non-personal data, such as your domain name and IP address. This information does not reveal your identity but provides the IP address you used to access our site. We may also gather details about your browser, operating system, how you found our site, and the specific web pages you visit.
If you communicate with us via our website or regarding our services, we will collect any information you share during that communication.
How We Use Information
We primarily use the collected information to maintain, evaluate, and improve our services and website. This information helps us fulfill your requests and provide customer support.
With your consent and in order to fulfill your requests for our services and products, it is necessary to obtain your name, address, email address, and phone number information. We use the information you provide to schedule the services and deliver the products you request. We may also use the information to contact you about our products, services, and events, to notify you about special offers or promotions, or to respond to your request for information from Kettle Moraine Heating & Air Conditioning, LLC.
Security
We implement industry-standard security practices to protect your information both during transmission and once received. If sensitive data, such as credit card information, is collected, it is encrypted and transmitted securely. You can verify this by looking for a padlock icon on your web browser or ensuring the web address begins with “https.”
We also protect your data offline. Only employees with specific job responsibilities, such as billing or customer service, are granted access to personal information. Our servers storing personally identifiable information are kept in a secure environment.
For Visitors Not Making Purchases or Registering
If you do not log in or register on our website, we do not collect personally identifiable information such as your email address unless you voluntarily provide it.
For Visitors Who Make a Purchase or Register Online
When you place an order online, we collect necessary information, including your name, email address, billing and shipping address, contact phone number, credit card details, and expiration date. This information is essential to process your order and contact you if needed. It is kept confidential. After your order is placed, a confirmation email will be sent for your records.
Email Addresses
We collect email addresses only when users voluntarily provide them, such as through email communication, form submissions, surveys, or site registrations. We do not share these email addresses with outside organizations. Occasionally, we may send you emails regarding special offers or news at Kettle Moraine Heating & Air Conditioning, LLC. You can opt out of receiving these emails at any time.
How to Opt-Out If you wish to stop receiving emails from us, you can:
- Click the “unsubscribe” link in any email.
- Email us at info@kmheat.com.
- Call us at 262-392-9400.
- Mail your request to: W325 S1767 Mickle Rd, Delafield, WI 53018
Please note, that utilizing items 2 – 4 to unsubscribe may not be as immediate as clicking the unsubscribe link located at the bottom of every promotional email.
Text Messages
You may receive transactional or follow-up inquiry text messages from us regarding requests you have made about our products & services. You can opt out of these messages at any time by sending ‘STOP’ to the number you received the text message from.
You may receive text message marketing if you have opted in with explicit consent. You may opt-out of text message marketing at any time simply by sending ‘STOP’ to the number you received the text message from.
Additionally, to opt-out of text messages, you can:
- Email us at info@kmheat.com.
- Call us at 262-392-9400.
- Mail your request to: W325 S1767 Mickle Rd, Delafield, WI 53018
Please note, that utilizing items 1 – 3 to opt-out may not be as immediate as replying to ‘STOP’ to the phone number you received the text from.
Cookies
If you leave a comment on our website, you may choose to save your name, email address, and website in cookies. These cookies are for your convenience and last for one year, so you don’t have to re-enter your details for future comments.
Embedded Content
Some pages on our site may include embedded content, such as videos or articles from other websites. Interacting with this content is the same as visiting the original external site, which may collect data about you, use cookies, and track your interaction if you have an account on that site.
Sharing of Information
We do not sell or provide the information we collect to third parties for mass marketing purposes. However, we may disclose personal information or an IP address if required by law, or in good faith when necessary to:
- Comply with legal processes or investigations into unlawful activities.
- Protect the rights or property of our website.
- Identify individuals violating the law, third-party rights, or misusing our website.
Please be aware that any information you voluntarily share online, such as in public forums, can be collected and used by others. You are responsible for maintaining the confidentiality of your personal information.
External Links
Our website may contain links to other sites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies when visiting them.
Surveys and Contests
Occasionally, we may request information through surveys or contests on our website. Participation is voluntary, and you may choose whether to provide the requested information. Contact information will be used to notify contest winners, while survey information will help improve our site.
Consent
By using our website, you consent to our collection and use of your information as described in this policy. If we update our privacy policy, we will post those changes here, and we encourage you to review this page regularly to stay informed about our practices.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
- Email us at info@kmheat.com.
- Call us at 262-392-9400.
- Mail your request to: W325 S1767 Mickle Rd, Delafield, WI 53018
