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POSTED 4/10/26
My water heater stopped working. I called KM at 4 pm yesterday and they were able to get a plumber to my house by 8 am this morning! I've come to rely on KM for all my plumbing, HVAC, and home generator service because they always come through for me.
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POSTED 12/29/25
I recently used Kettle Moraine Plumbing service and was very happy with my experience. We recently noticed that the men's room toilet at our toy store had a slight rock to it. The floor hadn't changed, so we were pretty sure that the plumber who installed the toilet about a year ago hadn't leveled it properly. I called Austin Plumbing and had them come out and look at it. The Plumber spent no more than a minute looking at the toilet, and wouldn't tell us exactly what was causing the toilet to rock. Instead, he rattled off several possible solutions along with their standard pricing for each. The cheapest was $700 plus the $100 trip fee. That made no sense to us, so we told Austin Plumber to leave. Then I called Kettle Moraine. The KM Plumber had the toilet off within 5 minutes, and told us exactly what the problem was. As we suspected, the toilet had not been leveled correctly when it was installed by Austin last year. The KM Plumber quoted a cost of $204 to properly shim the toilet, plus the trip charge of $189 which included, taking the toilet off, determining the problem, and putting the toilet back on. When you compare the two plumbers, I was happy paying the extra $89 to KM. Because KM was able to tell me exactly what was causing my problem, and how they would fix it. Meanwhile Austin wanted $100 just to show up, and then quote me a bunch of "possible" charges with no true assessment of what was causing my problem. I've relied on Kettle Moraine to take care of all our HVAC needs, both at our toy store and my home. From now on, they will also be my trusted plumber.
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POSTED Jan. 2022
Had a boiler pipe burst at noon on a Saturday. I had to shut off the main water supply to stop the leak and feared I would have to close my retail business for the whole weekend! Brian volunteered to come help me even though he wasn't scheduled to work. He was able to get the leak capped off and our heat working again by 8 pm Saturday night. We never had to close the store!
We're so thankful KMHAC has such dedicated employees like Brian!
Glen Luther
The Smiley Barn Toys & Candy
Delafield WI