My service technician, Dustin Shaw, did an excellent job of tuning up my air conditioner unit. It has not been inspected for 10 years and he covered everything. He also identified several things that need to be addressed separately and walked through them with me. Very informative and appreciative.
I would definitely recommend Kettle Moraine Heating and Air conditioning. I was having trouble with my radon system, and they came out, identified the problem, and corrected the issue immediately. Now my radon system is working perfectly well, and I am no longer having the issues I was having. They were friendly and very effective. The cost was reasonable for the issue that needed to be corrected. I will definitely call them again.
Nick was more than just a professional. He was helpful. He was understanding and he found out exactly what I thought was wrong with the water heater. Nick is a Prime example of a valuable employee.
Peter was extremely knowledgeable and patient with me as I am new to the AC world. He explained the breakdown and benefits of everything. I compared them to two other companies and they had the best bid.Mike R and his team was also amazing. He asked my preference on placement of AC and walked me through the entire process. He was in and out with his team within a day. They made sure to do all the proper precautions to protect my floor from getting dirty and cleaned up the entire mess.I am confident with my choice going with kettle Moraine hearing and cooling and will use them in the future. 10/10 recommend. Thank you!!
Original review written Fall 2023. My thermostat went out so I called my go-to heating company. Brent Von Hoffman was here in 2 hours and worked about 6 hrs over 2 days. The thermostat was the main problem but I was impressed that he found many components that were having problems inside the furnace, but were under warranty. Very happy to get heat again and a professional job of fixing it.Update: Brent came back in Spring '24 to complete the T-stat job that had to wait for warm weather and balance the airflow. He's still the greatest. A pro who happily answered all my questions and did a great job. I love this company.
Couldn’t have had a better experience. The workmanship was top notch. Nick answered all my questions. We have 2 more projects coming up and would certainly like to havehim on board for those.
The technician was very knowledgeable of his craft and courte he really made sure we understand every step of the process which was very helpful we look Forward to work with him in the near future Thank you again.
Patrick was our service tech. He was a pleasure. His knowledge, expertise, and personal professionalism were refreshing. We will definitely be calling on Kettle Moraine in the future.
Jacob was very friendly and great to work with! Did a great job checking over the A/C and answering all my questions. Was great to talk through some tips and tricks to keep the A/C running well. Thanks!
Mike was great! He walked me through everything that was done to my boiler and what needs to be done in a way that I understood. I’ve always trusted the company work and the only plumbers I call now.
Could not have been more pleased! Service person was friendly, respectful, efficient and helpful. Did not push extra repairs but suggested timelines for things that we know will need attention. Provided no pressure options for us. I would confidently recommend to friends and family!
Overall great service Nick Guenther was respectful, knowledgeable, quick, straight to the point. I will refer or even request Nick for future services. Thank you
Craig was great, did a fantastic job installing the new furnace and thermostat. It looks great and great craftsmanship. Would and will recommend KM and Craig to everyone.
From the moment I called Kettle Moraine Heating, A/C and plumbing I was welcomed and confident I was going to receive great service. Nik Martin, the service tech who performed the installation of a new toilet, was on time, polite, courteous and highly trained. He got to work quickly and carefully removed the old toilet and began installing the new one.. I cannot speak highly enough about the service we received from Nik and Kettle Moraine Heating, A/C and plumbing.
Great experience from start to finish. Manny was great Completing job explaining his work from start to finish. Cleaned up work space and removed old parts. Thanks
Nick was good he explain what was going to take place.nick didn’t have a part on his truck so he went to the store and purchase the part. Thanks to y’all at kettle morane, from Whitney, Ben, nick, manny and faith. Great job everyone!!!!!
A quick response for my water heater replacement. Was able to get here in 2 hrs, replaced in under 2 hrs. Friendly, kind, thorough, excellent communication. Great service! Would totally use them again!
Been in our home almost 35 years. Couple months ago, I saw water on the floor under our washing machine. Decided to replace the washer. Went to the basement to look above where the laundry room water supply lines come up through the floor and saw an electrical junction box under the supply lines. Checking the box, there were mineral deposits on the cover, suggesting water leak in the past. Figuring electricity and water don't mix too well, I called KM Heating & A/C's electrical division to have someone come out to move the junction box, as our sump pump is plugged into a socket on the junction box. Josh was out on April 19 to do the repair. He chose to move the box over a foot away from the water supply line and managed to get the job done quickly and efficiently. Wiring was added and new conduit with connectors were put in. Couldn't be happier to know the new junction box won't get wet, spark up, or cause a fire. New box and conduit can be seen in the picture.
We had a great experience having Kettle Moraine install a mini split heat pump on our sunroom so we can use it year-round. Scheduling the estimate was really easy, Jay was very patient with us as we asked a lot of questions about the different options we could use for the room, and then Sherri in the office was awesome for figuring out our final details and payments. The crew on the install day was on time, didn’t leave any trace that they were even here, and did a great job. The pricing was comparable with the other big companies in the area but we felt most comfortable with the staff at KM.
I appreciate the expertise of the company- we have been with them for 15 years - been a pleasant experience all around - the technician are the best - especially AaronToday 4/20/24He worked very hard to get the boiler working again 😊
From start to finish the job was awesome. Guys were knowledgeable and friendly. Tim who came out to my home for an estimate was great also. Would highly recommend them for your heating needs
I called Kettle Moraine Heating & Cooling llc to have an AC unit that had been out of service inspected and returned to operation. The AC unit had not been in use for a few years and had a potential unknown leak. Luke contacted me and arranged an arrival time and he arrived at the stated time. He was very thorough in his inspection of my complete system. Luke determined it was likely that a previous contractor had put leak stop into my systems coil. Luke informed me that although it was not KMHC’s practice to do this he said it seemed likely that it may have worked to fix the leak however was clear that although he had charged the AC system with pressure to test for leaks that it was possible that the system still had some leak somewhere that could reappear. He told me the options of either taking a bit of a risk and charging the system or replacement. He was clear that charging the system offered no guarantee but that there was a potential to save quiet a bit of money if it did work. We chose this option and are moving forward with some confidence that we are hopefully making the right choice although there is a risk. Upon inspecting our complete system Luke determined that our Furnace blower was not working properly and thankfully it was indeed still under warranty which in the end will save me $1800 dollars on replacement. Luke ordered a replacement blower and he will call me and return to install it . I am very confident in the work and inspection that was done and will always return to Kettle Moraine Heating and cooling in the future.
The guys did a good job, left a little mess,but it was raining,and things got muddy Got pretty cold in the house since the back door was open all morning. Overall a good job.
Mark Billeb was on time and very cordial. He completed the annual service in a very timely manner. He was also able to repair the low voltage wire leading back to the A/C unit. I told him that if the weather wasn't good not to worry about repaing the wire. He had it completed before the rain hit. I appreciate the hard work that he put in to make sure that it would be completed.Thank you for a job well done!!!!!!
Service was prompt, thorough, and professional. Luke did a great job explaining what went wrong and gave good advice on how to maintain the central air unit. Office has fantastic customer service as well. Great experience, I will be contacting Kettle Moraine for any further HVAC needs.
The installation crew were right on time and did a professional job. They were all all professionally dressed and very respecful and great guys. They installed my new modulating furnace, modulating air conditioner, new thermostat, and a new Merv 16 filtering. They installed it all within about 6 hours so don't worry that you will be without air or heat until the next day. They cleaned and vacuumed around and it was cleaner than when they started.I was amazed when they started it up. I asked is it on and he showed me it was running and I had to go to a vent and feel if the heat and later the cooling to verify it was running. Its so quite that we can watch TV without turning the volume up when the furnace comes on.I suggest anyone in the area get a quote from them and thy will be competitive and do a great job.